This morning, the 29th day of May 2012, at
06:02:54, I received a message from Ecobank saying from this month of May 2012
they have revised their Monthly Card Maintenance Fee from N100 to N200 and they
say they are “committed to delivering world class service”. But I say one
hundred percent increase on monthly card usage is a disservice to your
customers.
Beside the injustice of the increase, the timing of
the announcement also shows disregard on the part of Ecobank to its loyal
customers. Telling us at the end of May that effective from same month we
should expect a 100% increase in card service makes me wonder if their customer
relations department is still functioning, or if they have one.
Yes every business seeks to maximize profit but an
increased burden on the customer at this critical time in our nation’s economic
struggle does not speak well of Ecobank. Going by this increase, Ecobank would
meek out of me Two Thousand Four Hundred Naira in one year for Card maintenance
and in addition, they would deduct their COT (which is about the highest in the
industry) on every transaction even on the ones done using same card. Is this
world class service?
I therefore urge every Nigerian to join voice with
me in asking Ecobank to revise the rates back to N100, whether you are a
customer or not. If Ecobank succeed, others will follow. We must rise up
against this inequitable imposition by Ecobank which is ill-advised to
forestall such increase across the banking industry. Let your voice be heard.
Say no to increase in Card Maintenance Fee.
